Effective Date: 1/1/2024

AHB Spring Water (“we,” “our,” or “us”) respects your right to privacy and is committed to safeguarding the personal information of our customers, website visitors, and other individuals. This Privacy Policy explains how we handle your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our services or visiting our website at https://www.ahbspringwater.com.au/ (“Site”), you consent to the practices described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information only where it is necessary for us to carry out our business operations and to provide you with our services. The types of personal information we may collect include, but are not limited to:

Contact details: Full name, email address, phone number, and physical address.
Account information: Usernames, passwords, or any other information required for account creation or login on our Site (if applicable).
Payment details: Billing address, credit card or other payment information (collected and handled securely), to process and manage orders and payments.
Website usage information: IP addresses, browser type, referring URLs, access times, and pages viewed. This helps us improve user experience and website performance.
Other information: Any additional information you provide to us voluntarily, such as survey responses or feedback.

We will collect personal information only by lawful and fair means. Whenever reasonable and practicable, we will collect personal information directly from you. However, we may also collect information from third parties (e.g., payment gateways, delivery services) if you have consented or if it is otherwise legally permissible.

2. Use of Personal Information

We use the personal information we collect primarily to:

Provide our products and services: Process orders, manage deliveries, and facilitate payments.
Communicate with you: Respond to your inquiries, provide customer support, and send updates regarding our products and services.
Improve our Site and services: Analyze usage patterns, troubleshoot issues, and enhance user experience.
Marketing and promotions: Where you have consented or where otherwise permitted by law, we may use your contact information to inform you of products, services, or promotions that may be of interest to you. You can opt out of receiving these communications at any time.
Comply with legal obligations: We may be required to use or disclose your information to comply with legal obligations or respond to lawful requests by public authorities.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service providers and partners: We engage trusted third-party providers to assist in fulfilling orders, processing payments, delivering products, maintaining or analyzing website performance, and providing other operational services. These providers are bound by confidentiality and data protection obligations.
Legal and regulatory compliance: We may disclose personal information if required to do so by law, or if we believe such action is necessary to comply with any legal process or to protect our rights, property, or personal safety or that of the public.
Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction.

We do not sell, rent, or trade personal information to any unrelated third parties.

4. International Transfers of Personal Information

Some of our service providers or third-party partners may be located outside of Australia. Where we disclose or store your personal information overseas, we take steps to ensure that the recipient handles your personal information in accordance with this Privacy Policy and the Australian Privacy Principles.

5. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies on our Site to:

Remember your preferences and provide a personalized experience.
Measure and analyze site traffic and usage patterns, allowing us to improve our Site’s performance.

You can choose to disable cookies through your browser settings. However, doing so may affect your experience and some features of the Site may not function properly.

6. Data Security

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorized access, modification, or disclosure. We use industry-standard security measures such as encryption, firewalls, secure servers, and restricted access procedures.

While we strive to protect your personal information, we cannot guarantee its absolute security. You share information with us at your own risk and are responsible for maintaining the confidentiality of any passwords and account details used on our Site.

7. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading. If you would like to access or correct your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe and, if we are unable to comply, we will provide written reasons.

8. Third-Party Links

Our Site may contain links to websites or services operated by third parties. We do not control and are not responsible for the content or privacy practices of those websites. We encourage you to review each third party’s privacy policy before disclosing any personal information to them.

9. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting of the revised policy on our Site. We encourage you to review this Privacy Policy regularly to stay informed about our information practices.

11. Complaints and Contact Details

If you have any questions, concerns, or complaints about our privacy practices or this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

AHB Spring Water
Email: [email protected]
Phone: 08 8390 1681
Address: 31 Swamp Rd, Uraidla, SA 5142

We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/ or call 1300 363 992.